Overview of Ordering Process
Once you place your order, you'll immediately receive an e-mail confirmation with your order number. If you have artwork you'd like us to use or work from to create new art, simply reply to this e-mail and attach your art. Shortly thereafter (during business hours), you'll receive an email from the Customer Care representative who will be taking personal care of your order. This promotional products expert will fully review your order, make suggestions, confirm dates and review your artwork.
Once all of the details are set, the next thing you'll receive is a link to your 'e-proof' showing your artwork on a mockup of the item(s) you're purchasing. There you'll have the opportunity to approve it or make suggestions for changes and improvements (remember, all of your artwork for an order is FREE. We don't charge for art design and prep!). Once you've approved the art, you'll see an order confirmation with all of the dates and charges. Keep in mind the charges will not change (including shipping!) from what was shown in the order confirmation you received at the start of the process unless something has changed (quantity, additional imprint colors or quicker shipping) – and then only if you've approved them in advance.
Remember, nothing goes into production without your approval!
Don't worry. Send us what you have. Our professional art team (the largest in the industry!) will work with what you have to create exactly what you need – FREE. Don't have art? Just tell your Customer Care Rep what you're thinking of, and we’ll create it for you – FREE. Nearly every other promotional products company we know of charges for these services in some way – not us – it's a tremendous value!
Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy!
Simply reply and attach it to your order confirmation e-mail and we'll take it from there. You can also e-mail it directly to your Customer Care Representative.
Yes! Keep in mind, however, that in some cases there is an additional charge for this service in order to get the specialized ink if an exact match is required. There are also a few products where, due to the limitations of the imprinting process, exact PMS matching isn't possible. Your Customer Care Representative will help you with this. If you don't require an exact match, but would like us to be 'as close as possible' – we're happy to help. Just let us know which colors we should be working towards in the 'additional comments' section in the order process, or just let your representative know (you'll get an e-mail from them shortly after you place your order!).
Shipping & Delivery
Production times are listed for every item on the site. This is the number of business days it takes to print your item with a single color imprint after you've approved your artwork. The number of days for delivery depends on the shipping method you choose. As part of the online order process we show you the shipping charges for ground, 2-day and next day shipment. If you need an item faster than the production time shown or if you have any questions contact us – we love a challenge and would be happy to help!
Sure! Just let your Customer Care Representative know (you'll get an e-mail from them shortly after you place your order!) and they'll be happy to assist.
In many cases yes. It's best to work with our Customer Care team on this as each case is a bit different. Please contact us!
Yes. Just let your Customer Care Representative know (you'll get an e-mail from them shortly after you place your order!) and they'll be happy to help.
We accept ACH , checks and all major credit cards. Please allow extra time for this credit checking process. Your order can't go into production until your account has been opened. Our terms are net 30 days. We also offer open account for most government and educational institutions. International customers please call for available payment options.
We 'authorize' your card once your order is ready to go into production, but we do not collect the funds until your order ships.
General Ordering Information
Typically in our industry you are charged for any 'overruns' – we don't! We charge you only for what you ordered. In the unlikely event we ship fewer than ordered, you'll be charged only for what you received.
You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your Customer Care Representative (you'll get an e-mail from them shortly after you place your order!) and they'll be happy to assist you.
Some of the items we offer have 'set-up' charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, die or other necessary items to imprint your specific logo. Keep in mind that if you ever place an exact reorder for the same item you do not have to pay the set up charge again!
No! If you place an exact reorder (same art and item) you aren't charged a set-up charge again. Also, once we've done your logo in a digitized format for embroidery, we don't charge you a new tape or digitizing charge to embroider any other item!
Yes! Unless it is an exact reorder, you always see an 'e-proof' of your item which must be approved by you before we proceed!
BrandUlines currently collects sales tax on orders shipped to all states that impose a sales tax, as well as the District of Columbia and Puerto Rico. If your organization is exempt in any of the states or jurisdictions where we collect sales tax, please supply your Customer Care Representative with the appropriate tax exemption or resale certificate. For more information, please consult the website of the relevant tax agency.
Yes! We're happy to send you a sample of an item(s) you're considering. We send the samples free of charge and in most cases they are yours to keep. Occasionally (for expensive items) we may ask you to return the item so we can keep our prices to you low. Our sample service is intended to help those who are seriously considering an item or are looking for ideas. We reserve the right to refuse to send samples at our discretion (although we don't usually find the need to!).
Most of the time the minimum quantity shown is the required minimum, although we encourage you to call if your requirements mean you need fewer items so we can offer assistance if possible. If you need to order more than the quantities shown please call +1(866)-682-9665 as additional discounts are available.
If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork.
In many cases yes. We work with all of the major licensing organizations and are licensed to reproduce many, many college and university logos for internal use. If you’re curious as to whether your school is on the list, please call us at +1(866)-682-9665 to talk with our Team. You can also email us at support@Brandulines.com.
Absolutely! If we miss your event because we didn’t ship on the date we agreed with you, your order is FREE. Period.
If you're unhappy with your order because the product is defective or 'not as promised' or the imprint quality isn't 'spot on' just contact your Customer Care Representative and we'll rerun your order or refund your money. We'll even pay the shipping to get the problem product returned. We are in this for the long-haul and will work with you to be sure you're 100% satisfied. Really!
Notes About Our Site
The artwork, designs and trademarks shown on products on this site are examples of the products and imprinting services we offer. They do not represent endorsement by the owners of the artwork, designs or trademarks.
All prices and product information are subject to charge without notice.
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.