Shipping & Delivery
We ship worldwide covering North and South America, Europe, Asia, Africa, Oceania, and more. We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
|Delivery Address||Shipping Time||Shipping Costs|
|48 U.S. states||2-7 biz days||Free|
|Alaska, Hawaii, Guam, and Puerto Rico and Canada||5-15 biz days||10-20% of the order amount|
|Other areas||2-15 biz days||10-20% of the order amount|
Free drop-shipping to one continental US location about 2-7 biz days in hand according to the shipping address. Drop-shipping to Alaska, Hawaii, Guam, and Puerto Rico or any other destinations out of the U.S. is available upon quotation.
2-7 business days with free shipping to the 48 U.S. states(Excepet Alaska, Hawaii, Guam, and Puerto Rico).Alaska, Hawaii, Guam, and Puerto Rico and Canada takes 5-15 working days to arrive.The logistics cost is determined according to the weight of the purchased product and the shipping address, generally 10%-20% of the order amount.
Shipping costs to other places need to be determined based on the actual product weight and quantity. Please contact our customer service before placing an order. You can email email@example.com.
All orders are shipped after confirmed payment is received.
It is the responsibility of the buyer to make that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided a wrong shipping address.
In case of address change please talk to our online support at your earliest or send us an email at firstname.lastname@example.org Please bear in mind that we are unable to promise address change deliveries within our promised times if address change request came after the order is shipped out.
We are not resonsible for the lost or stolen packages. If you tracking information states that your package was delivered to you address and you have not receive it, please report it to your respective shipping carrier. If you have any further questions on how to do this, please reach out to our customer support team.
Sometimes we may split shipping in 2-3 or more shipments depending on the customer orders and stock availability. In case of split shipment please note that shipping times may vary for later shipments.
All Orders are shipped after confirmed payment received.
Standard Shipping & Delivery Time
Delivery Time = 2-3 Days (Processing Time) + Carrier Time (7-15 Days)
We have a strict quality control and it may take generally 2-3 working days as processing time after receiving the confirmed payment.
In case of out of stock or size issue, the shipping can get delayed more than 4-5 days due to the time is taken to communicate with buyers and getting replacement confirmation.
We try our best to display the size of each item and request our customers to have a look at sizing table for each item before placing the order. Otherwise, it can only result in extra shipping delays because we truly care our valued buyers and our mission is to give them the best of class products along with service and let them enjoy the pleasant, happy and satisfied shopping experience.
After the order is shipped out, the customer will get an email notification with tracking information. Sometimes the shipping carrier may take 1-2 days to update tracking status, so please check back after 24-48 hours.
Our qualified shipping team follow each and every order and constantly update the customer on their shipping status.
Please bear in mind that in case of size/color change replacements may take more than usual delivery times due to the process it takes to communicate with customers and getting their confirmation of replacements OR change of items.
Days mentioned here in are Working days, excluding Weekends, Sundays and Public Holidays.
Different countries use different logistics, and the cooperation logistics type has the following：Epacket、USPS、Yun Express、DHL eCommerce…
The customer is responsible for all duties and taxes imposed on the package at customs, these charges are controlled by your country, and Brandu has no way to mitigate these.
1. tax/duty is to be paid by the customer as per their country policy, we are not liable for any tax/duty incurred in customer's destination country.
2. If the item returned back to us due to non-acceptance by the customer, we will deduct any tax/duty we pay upon receiving the return and refund the remaining amount
3. If the customer refuses to accept the parcel for tax problem, and the order returned to us, we will deduce any tax/duty paid upon receiving the items and refund remaining.
4. For returns, please write lower value and write RMA no, we will deduct the tax/duty that we pay upon receiving the return and refund the remaining.
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.